Once you decide where to place, you must know what needs to be covered in your FAQ list. So, here are highly essential FAQs you need to cover-
- General questions
These questions can include everything related to tax inclusions, how to cancel the order, how to post a return request, and more. The questions that are common to every customer buying any product, needs to be here.
- Questions related to policies
The questions that are related to privacy policies, return policies, shipping, and delivery policies- everything needs to be covered here.
- Questions related to shipping
In how many days, the shipping takes place? What are your shipping partners? Cover such shipping-based questions in this section.
- Questions related to products
Does this size fit an XXL-sized person? Will this color fade? What is the width of this product? How long will it sustain?
All such questions that talk about your product must be covered.
- Questions related to customization
Whether you do customization? What will the customization cost? If your store has personalization services, you must cover such customization queries as well.
- Questions related to seller/brand
Whether can I contact this seller or brand? Is the brand genuine? Where is your shop located? Every brand must cover these types of questions in their eCommerce store.
- Questions related to ordering
Questions such as- how do I place an order? How do I cancel my order? When will I know my order is accepted? should be covered here.
- Questions related to payment methods
Do you accept credit card/debit card payments? Can I use PayPal to make a payment? When will I get my refunds back? These questions need to be addressed and hence, they should be present in your eCommerce store.
- Questions related to the delivery
How will I get a notification when my order is out for delivery? How long will it take to deliver my order? Is it possible to change the delivery address after ordering? These types of questions may arise so it is recommended to include such questions in your FAQ list.